Return Policy
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Return Policy
At Ashok Bangles, we are committed to providing you with the highest quality handcrafted glass, metal, and designer bangles. Since our orders are personalized and confirmed via WhatsApp, we follow a clear and fair policy regarding returns and replacements.
1. Mandatory Unboxing Video
Because bangles (especially glass) are delicate, we take extreme care in multi-layer secure packaging.
To claim any damage or mismatch, a clear, unedited unboxing video is MANDATORY.
The video must show the package being opened for the first time, clearly showing the shipping label and the condition of the items inside.
Without a valid unboxing video, we cannot process claims for breakage during transit.
2. Eligibility for Replacement
We offer replacements or resolutions in the following cases:
Damaged Items: If the product arrives broken (must be verified by the unboxing video).
Wrong Item Received: If the item delivered does not match the final order confirmation shared on WhatsApp.
Size Issues: If we have sent a size different from what you ordered. Please note: If you ordered the wrong size yourself, it is not eligible for a free replacement.
3. Non-Returnable Items
Change of Mind: We do not accept returns if you simply change your mind after the order is dispatched.
Custom/Bridal Sets: Any sets specifically customized to your requirements are final sale.
Used Items: Products that show signs of wear or have been removed from their original sets cannot be returned.
4. How to Report an Issue
If you receive a damaged or incorrect order:
Contact us within 24 hours of delivery.
Send the Unboxing Video and photos of the issue to our WhatsApp: +91 78945 61230.
Our team will review the footage and get back to you within 1-2 business days.
5. Refunds
If a replacement for a damaged item is unavailable, we will issue a refund.
Approved refunds are processed to your original payment method (UPI/Bank Transfer) within 5-7 working days.
Contact Support
Have a question about your order? Reach out to us directly:
WhatsApp: Message Us
Call: +91 78945 61230
Email: info@ashokbangles.com
Store: 89 Laxman Rao Road, Balepet Cross, Bengaluru – 560053
